By submitting your information you consent to the use of that information as laid out below
The information we collect and how we use it
In order to purchase products or services from us, we need to know your name, address, and email address and various other details. We gather this information to allow us to contact you efficiently and deal with your order. The relevant information is then used by us, to communicate with you regarding our products and services or as otherwise required. If you wish to register for our Newsletter service you must provide us with your name and email address. We may also wish to provide you with information about special features of our website or any other services or products from Hancock that we think may be of interest to you. If you would rather not receive this information, please contact us. Aside from the matters laid out above, your personal data will not be disclosed to any third party save with your consent.
How we protect your information
The Internet is not a secure medium. We have put in place various security measures but you are advised to treat the Internet as an insecure medium in all your communications with us. However payments made through this website are handled using secure socket layer technology or other technology which is at least (if not more) secure than that. Your payment information will not be retained by us and will not be disclosed to anyone under any circumstances.
We offer a complimentary restoration and repair service to ensure your handmade Hancock raincoat continues to look good while keeping the elements out. We pride ourselves on the quality of our raincoats and expect them to last years of wear without loss of appearance or function. If you find that your Hancock coat is in need of restorative care we would be happy to assist, free of charge. If there’s an issue with the seams or pockets that we can’t fix, we will replace your coat with a new one. It is a testament to our unique process and our skilled local craftsmen that we can help your Hancock mackintosh last a lifetime.